At Prizm Gifts, we aim to process and deliver every order safely and on time.

All orders are carefully checked, packed, and dispatched to ensure your products reach you in good condition.

 1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Customized or personalized orders may require additional processing time.
Orders placed on Sundays or public holidays will be processed on the next business day.
Processing time may vary during festive seasons, sales, or periods of high order volume.

2. Shipping & Delivery Once your order has been dispatched, delivery time will depend on the destination and courier service.
Estimated delivery time is generally 3–7 business days after dispatch.
Delivery timelines may vary due to:
Location and serviceability
Courier delays
Weather conditions
Public holidays
Festive-season demand
Unforeseen transportation or operational issues.
The estimated delivery date is indicative and may not always be guaranteed.

3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:
Delivery location
Order weight and dimensions
Shipping method
Order value.
Any applicable shipping charges will be clearly communicated during checkout.

4. Order Tracking
Once your order has been dispatched, tracking details may be shared through the contact information provided during checkout.

You can use the tracking information to check the current status of your shipment with the respective courier.

5. Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery information, including:
Full name
Complete delivery address
PIN code
Valid phone number
Prizm Gifts will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address.

6. Failed Delivery
If a delivery attempt is unsuccessful due to the customer's unavailability, incorrect address, refusal to accept the package, or other reasons attributable to the customer, the courier may attempt re-delivery or return the package to us.
Any additional shipping or re-dispatch charges may be applicable.

7. Damaged Packages
If your package appears damaged, opened, or tampered with at the time of delivery, please take photographs and record an unboxing video before or while opening the package.
Please contact us within 48 hours of delivery if the product is damaged or any item is missing.

8. Customized Orders 
Customized or personalized products may require additional processing time.
Once customization work has started, such orders may not be eligible for cancellation or return, except where the product is defective, damaged, or incorrectly supplied by Prizm Gifts.

9. Delayed or Lost Shipments 
Although we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our control.
If your shipment appears significantly delayed or is marked as lost in transit, please contact us with your order details. We will coordinate with the shipping partner and assist you with the issue.

10. Delivery to Remote Areas
Delivery to certain remote or non-serviceable locations may take additional time or may not be available through all shipping partners.
If your location is not serviceable, we will contact you using the details provided with your order.

RETURN & REFUND POLICY 

At Prizm Gifts, we carefully inspect and securely pack every order before dispatch. We want you to receive your products in perfect condition.
1. Return EligibilityReturns are accepted only in the following cases:The product received is damaged or defective.The wrong product or incorrect quantity was delivered.The product received is significantly different from the product ordered.To request a return, please contact us within 48 hours of delivery.

2. Products Not Eligible for ReturnReturns are generally not accepted for:Products that have been customized or personalized as per the customer's request.Products that have been used, washed, altered, or damaged after delivery.Products damaged due to improper handling or storage by the customer.Change-of-mind or preference-based returns.

3. Unboxing Video RequiredFor damaged, defective, or incorrect orders, customers are requested to provide a clear unboxing video showing the package from the time it is opened.This helps us verify the issue and process your request quickly.

4. How to Request a ReturnPlease contact us within 48 hours of delivery with:Order numberPhotos of the product and packagingUnboxing video, where applicableBrief description of the issueOur team will review the request and inform you about the next steps.

5. Refunds & ReplacementsOnce the issue is verified and the return is approved, we may offer:Replacement of the product, subject to availability, orRefund of the eligible amount.Refunds will be processed to the original payment method or through the applicable payment channel.

6. Return ShippingIf the return is approved because the product was damaged, defective, or incorrectly supplied, Prizm Gifts will guide you regarding the return process.Returns due to customer preference or change of mind are not accepted unless specifically agreed upon by Prizm Gifts.
7. Order CancellationCancellation requests should be made as soon as possible. Once an order has been processed, packed, or dispatched, cancellation may not be possible.Customized or personalized orders cannot be cancelled once customization work has started.

8. Important NoteCertain products, including customized, personalized, made-to-order, or clearance products, may have different return conditions. These conditions will be communicated wherever applicable.Prizm Gifts reserves the right to assess each return request individually and determine eligibility based on the condition of the product and the nature of the issue.

Contact Us For return or refund assistance, please contact our customer support team with your order details. 

Prizm Gifts
Gift Packaging • Wedding Gifts • Return Gifts • Hamper Collection • Packaging Supplies